Legal

Refund & Revision Policy

Effective Date: August 28, 2026. This Refund & Revision Policy explains the refund and revision rights that apply to customers of Flynn Operations Group(“we,” “us,” or “our”) when purchasing from https://pracenda.com(the “Service”). It supplements our Terms of Service.

1. Scope

This policy applies to fees paid to us for the Service. It does not apply to third-party costs that we pass through (e.g., payment-processing fees) or to amounts already disbursed to subcontractors or upstream providers.

2. Cooling-Off Refund Window

You may request a full refund within seven (7) calendar days of your initial purchase if no substantial work has been delivered. After substantial work has been delivered, the cooling-off window closes.

3. Refund After Substantial Work

Once substantial work has been delivered, refunds are not available except where required by law or where we determine, in our reasonable discretion, that a refund is appropriate because the deliverable materially fails to meet the spec described on the order page.

4. Per-Plan Revision Allowance

The number of revisions included with your purchase depends on your plan. Specific revision counts, included-rounds, and any tier-specific allowances may be listed on the order page for the relevant plan and prevail over this section in case of conflict.

5. How Revisions Work

A revision is a discrete, scoped change request you submit after a deliverable has been provided. Each revision request must be specific enough to be implemented in a single round of work. Splitting a single change into multiple requests to consume additional revision rounds is not permitted.

6. Out-of-Scope Changes

Changes that materially expand the scope of the original deliverable (for example, new features, new deliverables, or a new strategic direction) are not revisions and will be quoted separately. We will tell you in advance if a request is out of scope.

7. Timing of Revisions

We will deliver revisions within a commercially reasonable time after you submit a complete revision request. Specific turnaround targets, where applicable, are listed on the order page for your plan.

8. How to Request a Refund or Revision

Email us at the address in Section 12 with your order number and a brief description of the request. We will confirm receipt and respond with next steps.

9. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue. Filing a chargeback after we have already addressed a concern does not entitle you to a duplicate remedy.

10. Subscription Cancellations

For subscriptions, you may cancel at any time. Cancellation stops future billing but does not retroactively refund the current billing period, except as required by law or under the cooling-off refund window described above.

11. Changes

We may update this policy from time to time. The Effective Date above reflects the latest revision.

12. Contact Us

Questions about refunds or revisions? Contact us at greg@pracenda.com. Mail: 1317 Edgewater Dr #2692, Orlando, FL 32804.